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Quick refunds – for direct access to refund and changes for a particular booking, find your confirmation email and click ‘Manage booking’. Can't find...
Thu, 9 Jun, 2022 at 5:21 PM
Quick changes – for direct access to changes and refunds for a particular booking, find your confirmation email and click ‘Manage booking’. Can't fin...
Thu, 9 Jun, 2022 at 1:06 PM
Search your inbox for a booking confirmation email sent from auto-confirm@info.thetrainline.com Found the email Once you've found the email, the...
Thu, 9 Jun, 2022 at 5:19 PM
Why does my journey have Multiple Tickets? If your journey requires two tickets to complete it, it will be classed as a ‘Multiple Ticket’ journey. ...
Wed, 26 Apr, 2023 at 11:26 AM
How do I know if my journey is a through journey? We’ll let you know before you book if your journey is the type of journey that could be a through jo...
Thu, 11 Jan, 2024 at 3:01 PM
The Transport Regulation Authority with Resolution no. 28/2021 (https://www.autorita-trasporti.it/delibere/delibera-n-28-2021/) established the "Measur...
Wed, 20 Dec, 2023 at 9:16 AM
TGV INOUI AND INTERCITES – Train cancelled Before departure: You can exchange your ticket for free or claim a fee free refund directly by login to My ...
Mon, 29 Jan, 2024 at 12:42 PM
We charge corporate card fees in accordance with the Payment Services Directive. Corporate card fees are allowed under the Payment Services Directive (PSD2)...
Tue, 27 May, 2025 at 8:47 AM
Included in cover Cancellation due to the following reasons: injury or illness; or summoned as a member of jury service, or witness in a cour...
Wed, 6 Nov, 2024 at 12:21 PM
1. What is Travel Policy? 2. How do I set up a Travel Policy for my team? 3. Can employees book tickets outside of the Travel Policy? 4. How are “out of...
Fri, 6 Dec, 2024 at 3:56 PM