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Multiple tickets
Why does my journey have Multiple Tickets? If your journey requires two tickets to complete it, it will be classed as a ‘Multiple Ticket’ journey.  ...
Wed, 26 Apr, 2023 at 11:26 AM
Through journeys and combined journeys
How do I know if my journey is a through journey? We’ll let you know before you book if your journey is the type of journey that could be a through jo...
Thu, 11 Jan, 2024 at 3:01 PM
Complaints
The Transport Regulation Authority with Resolution no. 28/2021 (https://www.autorita-trasporti.it/delibere/delibera-n-28-2021/) established the "Measur...
Wed, 20 Dec, 2023 at 9:16 AM
SNCF Disruption
TGV INOUI AND INTERCITES – Train cancelled Before departure: You can exchange your ticket for free or claim a fee free refund directly by login to My ...
Mon, 29 Jan, 2024 at 12:42 PM
Corporate card fee
We charge corporate card fees in accordance with the Payment Services Directive. Corporate card fees are allowed under the Payment Services Directive (PSD2)...
Tue, 27 May, 2025 at 8:47 AM
Trainline Protect Travel Insurance - ERGO
Included in cover Cancellation due to the following reasons: injury or illness; or summoned as a member of jury service, or witness in a cour...
Wed, 6 Nov, 2024 at 12:21 PM
Travel policy
1. What is Travel Policy? 2. How do I set up a Travel Policy for my team? 3. Can employees book tickets outside of the Travel Policy? 4. How are “out of...
Fri, 6 Dec, 2024 at 3:56 PM