Quick changes – for direct access to changes and refunds for a particular booking, find your confirmation email and click ‘Manage booking’. Can't find the email? Search your inbox for an email from [email protected].
If you have an account, login to view all your bookings in one place.
General information about exchanges
- Whether your ticket is exchangeable and whether fees may apply depends on the ticket booked and the relevant rail provider.
- The departure and destination stations cannot be changed, only the departure time and the travel date.
- Tickets should be changed before the original departure date.
Learn more about exchange terms for each carrier
France - including SNCF
SNCF
Most standard fares allow for exchanges.
Tickets can also be amended at a ticket machine or at the SNCF counter at the station.
Please note that most TER Regional trains tickets are valid all day on the route and date specified on the ticket, but can only be used on a Regional train.
Eurostar
Standard or Standard Premier tickets
Changes are subject to a fee of £30 for Standard tickets and £40 for Standard Premier tickets plus any difference in fare, per person per leg of the journey. If the new fare is less expensive, unfortunately we can't refund the difference.
Business Premier tickets
These tickets can be changed free of charge up to 60 days after your planned departure.
OUIGO
Tickets can be exchanged for a fee directly on OUIGO’s website.
Thalys
Most standard fares allow for exchanges.
Germany - Deutsche Bahn
Deutsche Bahn
If the fare booked allows it, tickets can be exchanged until the day before departure
Exchanges on the departure day must be done via DB’s website directly.
Italy - including Trenitalia
For applicable fares, tickets can be exchanged for both Trenitalia and Italo within your trainline account in 'My Booking'.
Spain - including Renfe
Renfe and Renfe-SNCF
Most Renfe tickets have identical exchange and refund conditions. You can cancel your existing booking through your account and book new tickets with us.
OUIGO España
Tickets can be exchanged for a fee directly on OUIGO’s website.
All other European carriers
BlaBlaCar Bus
If the fare booked allows for it, the exchange can be done on BlaBlaCar Bus’ website directly.
OBB / SBB / SNCB / NS / DSB
These carriers offer identical exchange and refund conditions. You can cancel your existing booking and book new tickets with us. Most OBB / SBB / SNCB / NS tickets are valid all day on the route and date specified on the ticket, they also must be used to board the same type of train.
Rede Expressos
If the fare booked allows for it, the exchange can be done on Rede Expressos’ website directly, click on 'Revalidations' and enter your booking details.
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