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Promo code not working
If you have a Trenitalia or SNCF code, you can enter it on the website or on our app search screen before searching your journey. If you have a Trainline di...
Wed, 26 Apr, 2023 at 9:33 AM
Limitations of the Live Departure Boards service
The system that produces the Live Departure Boards is automated and has some limitations: In general, any lateness shown is based on reports of trains p...
Wed, 19 Aug, 2020 at 1:16 PM
Limited availability explained
UK Rail We provide an indication of how many tickets are left at the price displayed based on data provided to us by Train Operating Companies. In most cas...
Mon, 11 Jul, 2022 at 9:17 AM
Fees
It's good to know exactly what you're paying for. So, we've answered the most common questions about our fees below. Why do you charge a b...
Mon, 29 Jan, 2024 at 5:02 PM
Number of people who viewed this route explained
The information shown is based on the number of times customers have searched for the route today. A route is the journey between the origin station and the...
Wed, 19 Aug, 2020 at 1:20 PM
Digital Railcards
Buying a Digital Railcard Types of Digital Railcard with Trainline You can now buy the following digital Railcards with us and store them directly in ...
Thu, 7 Apr, 2022 at 3:52 PM
Paying with iDEAL
We are now offering payment with iDEAL on some transactions.   If you choose this payment method, you’ll be taken to your chosen bank's website an...
Wed, 19 Aug, 2020 at 1:21 PM
Paying with Sofort
We are now offering payment with Sofort on some transactions.   If you choose this payment method, you’ll be taken to the Sofort website where you can...
Wed, 19 Aug, 2020 at 1:22 PM
Planned engineering work - UK rail
See details of routes and dates of upcoming engineering works for each UK Train Operator. Please note that for planned engineering work, our online timetable...
Wed, 19 Aug, 2020 at 1:23 PM
Eurostar - travelling from UK after 01 January 2021
A MESSAGE FROM EUROSTAR: KEEPING EUROPE CONNECTED AFTER BREXIT For over 25 years, we’ve been the greener way to go from the UK to Europe’s most exciting...
Fri, 18 Dec, 2020 at 3:57 PM