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This is to show you how to add some highlights
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Tue, 25 Aug, 2020 at 2:50 PM
Flexi Season refunds
Can I get a refund if I haven’t used all the 8 Day Passes?  Yes, refunds are available for each Day Pass not used, but you must apply for a refund before t...
Wed, 16 Jun, 2021 at 5:32 PM
Flexi Season Ticket
What is a Flexi Season Ticket? A Flexi Season Ticket provides you with 8 days of unlimited travel in 28 days – you can travel any time between two nam...
Wed, 16 Jun, 2021 at 5:30 PM
Can I amend my seat?
Select the region you are travelling in Travelling in the UK Advance Single tickets  Generally, the conditions around Advance Single tickets don’t pe...
Mon, 7 Feb, 2022 at 4:13 PM
Train Operators compensation form for delays
Compensations can only be processed by the train operator that you travelled with, not where you purchased your ticket. Compensations below are all base...
Thu, 28 Dec, 2023 at 10:04 AM
Why we need a photo
Your digital Season Ticket includes a photo to show it belongs to you.   We'll add your photo to your digital Season Ticket, so you won't have to ...
Tue, 31 Aug, 2021 at 2:32 PM
Orario Treni joins Trainline. We look forward to traveling together
Have you been traveling by train for years and is Orario Treni one of your favorite apps? You might know that since 2022 Orario Treni and Trainline joined f...
Tue, 10 Jun, 2025 at 9:13 AM
NEW - Accessing your booking
Not sure if you have an account? Quick access – the simplest way to view a booking and check for refund or change options is to find your confirmation emai...
Fri, 10 Jun, 2022 at 10:48 AM
NEW Exchanging a train ticket (Travel outside of UK)
Quick changes – for direct access to changes and refunds for a particular booking, find your confirmation email and click ‘Manage booking’.  Can't fin...
Fri, 10 Jun, 2022 at 11:01 AM
NEW Refunding a train ticket (Travel outside of UK)
Quick refunds – for direct access to refunds and exchanges for a particular booking, find your confirmation email and click ‘Manage booking’.  Can't f...
Tue, 3 Oct, 2023 at 9:55 AM